Andy Lykens

Innovating and operating through growth

Posts

No response necessary

by

Our workplaces can seem like a completely reactive world: the inbox becomes a to-do list, the calendar is other people blocking your time, meetings are mostly a way to disseminate information…yeesh.

Stop and consider for a moment how much time you spend actually making an impact. Why should your to-do list be tasks that other people – who don’t know what you know, who aren’t you, and who don’t share your responsibilities – drop in your inbox at random times? What are you getting out of a meeting that couldn’t have been accomplished with a voice memo or a video message?

We’re implicitly taught for most of our working lives that reacting with a fast answer (+1!) is the same as doing the best work possible (but if you’ve ever had a mediocre doctor, you know this isn’t true).

One of the takeaways I had when going to business school while I was working full time was how to let fires burn. It is amazing how much impactful work you can get done by triaging problems. Focus on the thing you must get done or the one that leverages your time the best, and the rest can…wait.

It gives you extra time to focus on something with real impact while concurrently allowing the sender a little space to potentially solve their own problem (or have it disappear entirely). It also may condense the time allotted on a given project, which can help improve focus.

I know, I know. The boss wants you in the room. You need viz on the thread. The responses to the Q&A from the CEO are interesting. You need something to do while you eat lunch. You really like presentations given by so-and-so. You’re excited to propose your idea…

If all you get out of reacting to all of these things is a feeling of busy-ness and overwhelm instead of a sense of accomplishment; if it’s easier to be busy and complain about it than it is to show up and engage; if you’d rather not challenge any assumptions and do what’s comfortable; then by all means…

…hurry up and answer that email.

The Way

by

Here’s how I think about helping a team develop:

  • Move something out of their way
  • Show them a different way
  • Put something in their way

It’s not about telling people which fork in the road to take, it’s about revealing the fork and letting them decide which is the right path for them.

The 1 Minus

by

In the world of probabilities there is a concept of 1 minus, as in 1 minus the probability of something happening is the probability that something will not happen. For example, if there is a 34% chance your initiative will work, there is a 1 minus 34% – or 66% chance – something will not work. I get it, math is hard.

But this concept is useful beyond probabilities.

It helps reveal the contrary perspective in other problems too, like company culture. This dawned on me while reading What You Do Is Who You Are by Ben Horowitz. Mr. Horowitz reminds us that when we’re building a culture we can choose concepts that sound positive, but we need to also think about how those traits may be weaponized.

For example, if you say your culture is ‘Flexible,’ that sounds really good – like you’re a lean adaptive group. But at some point, asking people to be flexible all the time is pretty much the same as saying “do what I say and don’t complain about it.”

Sounds pretty rigid to me.

This is further complicated because company cultures have all kinds of traits they’re trying to embody. As the concepts layer on top of each other, it gets trickier and trickier to tease out the underlying implications.

Of course, the goal isn’t perfection, its awareness. We can’t be perfect so if we’re aware that there are layers and nuance to how we live a culture, that’s a great start. Not to having a perfect company culture, but working toward one that doesn’t reward the 1 minus of it’s attributes.